The Music Cube Privacy Policy

At The Music Cube (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. We recognise the importance of understanding how we use your personal information.

Definitions

• Site: Refers to this website: www.themusiccube.co.uk.
• You: Refers to you as a visitor to the site and a user of the various services we offer.

Consent

By using our site and services, you accept our Privacy Policy and Terms of Use.

Your Rights

You have the right to:

• Be informed about how we collect and use your data.
• Access, change, correct, update, or erase your data from our records.
• Restrict what data we share with third parties.
• Opt-out of direct marketing.

How We Collect and Use Your Personal Data

We collect the following personal data from you:

• Your name
• Your email address
• Your phone number
• Your postal address
• Your child’s name and age
• Your child’s school
• Relevant medical information regarding your child
• Your child’s attendance history and reasons for absence
• Special Educational Needs (SEN) information regarding your child
• Recordings of your child participating in our services (with your consent)
• Your social media handles/URLs if you engage with us on social media
• Information if you sign up to our mailing list/newsletter
• Details if you send us an email enquiry, call us, contact us, or pay for a service/ product
• Information if you enter our competitions or promotions or fill out a survey
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you.
• Profile Data including your username and password.
• Equal Opportunity Data includes information about your race and ethnicity

We use your data and may contact you to:

• Provide updates & news about our business
• Respond to your enquiries
• Supply and market our products & services to you
• Troubleshoot problems or resolve disputes
• Collect fees or payments owed
• Provide evidence for our business tax returns
• Comply with legal obligations or governmental authority or court orders

We respect the privacy of students and will not share photos/videos/recordings/ information without written and verbal confirmation from the student or their parent/ guardian.

Third Parties

We work with third parties to enhance and improve our business and market the school. Relevant data may be shared with third parties, such as:

IONOS.co.uk, our site host, which stores your data on secure servers behind a firewall.

Social media platforms like Facebook and Instagram, where we may share images and reviews. (with consent)

My Music Staff, an online teaching platform, to manage our educational services, interactions with students and parents, and to handle invoicing and payment.

Stripe, to process payments for our services. When you make a payment, certain personal information, including your payment details, may be shared with Stripe to facilitate the transaction.

Data Retention

When we provide you with products or services, we generate records that include your information, such as customer account details and activity logs. These records can be stored in various formats, both physical and electronic.

The retention periods for these records are determined by the type of record and the nature of the activity, product, or service. Typically, The Music Cube retains customer account records for up to six years after your relationship with us concludes, while other records are kept for shorter durations. Retention periods may be adjusted occasionally based on business needs or legal and regulatory requirements.

Data Sharing

To deliver our services to you, we share your personal data with our trusted third party service providers. These providers perform services on our behalf, and we ensure they use your personal data solely for providing these services to us and for no other purpose.

In certain circumstances, we may be legally required to disclose your personal data, such as to law enforcement agencies, regulatory bodies, or public authorities, to prevent or detect crime. We will only share your personal data with these third parties as mandated by law.

If there are any changes, such as a new third-party service provider, we will ensure that they are permitted to use your personal data only to provide services to us and for no other purpose.

Privacy Policy Updates

We reserve the right to modify this privacy policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email. Please check back frequently for updates or changes.

Contact Us

You are entitled to be informed about all the personal information we gather about you. Additionally, you have the right to request that we cease collecting your personal information. Should you have any questions, concerns, comments, requests, or complaints regarding this privacy policy, our websites, or how we use your personal information, please reach out to us at:

The Music Cube
25 Blaenant, Emmer Green, Reading, RG4 8PH
07551857248
info@themusiccube.co.uk